I redesign how the work gets done for where the business is going, then hand it over to the person who runs it.
Book a 15-minute call"You haven't started where I thought you were going to start. You've gone straight to the nub of the problem."
Founder, creative branding agency
Running it means following the plan and keeping everything on time. Some operations people are brilliantly logical: here's the plan, A, B, C, tick, tick, tick. That's exactly who you want running it.
Setting it up means working out what the plan should be, then changing it when people or technology don't behave the way you expected. It needs someone who can get halfway and say stages three, four and five don't make sense any more.
Designing how the business runs is part of the MD's job. It's just hard to do while you're running the business, and harder to see from inside it. So most businesses end up hiring an ops manager to run something nobody has designed.
Process is just how people pass work to each other. I look at what they need to do a good job: the context, the right information, and a clear picture of what good looks like. 99% of people want to do a good job. Most just need to be able to see it.
When a business moves into a new phase, the way it makes money changes too. I work out the new version, whether that's utilisation, delivery margin, project profitability or something only your business has, and design around it, so everyone can see which way they're heading.
Don't throw out what's already there. If it works, I keep it and hone it. I start with the obvious leaks and do things by hand before anything gets automated, so each step pays off on its own and people actually use it.
A few early warning signs, built from work people are already doing, so you know when something's drifting without checking everything yourself.
You tell me what's going on. I'll tell you honestly whether I can help, and if I can't, I'll say so and point you at someone who can.
I talk to you and a few of your team, and look at the spreadsheets and reports you already use. You get one page: whether it would clearly pay for itself, where the money is, and what would confirm it.
If you go ahead within 30 days, the £2,500 comes off the project. It's a verdict on your business rather than a quote for mine.
We agree the problems worth solving, I spend time with your people, and we work through them in order, so it's clear who does what and who decides what. It finishes with a handover to the named person who runs it, and something that works without me.
Scoped and priced after the diagnostic.
The first step is a 15-minute call, and it costs nothing.
Book a 15-minute call"You have made a tremendous impact. It's hard to identify a single part of the business that was not affected positively by you in a major way."
"Hands down one of the smartest colleagues I have ever had. She can grasp the most strategic objectives and break them down into execution-focused packages without missing a beat on the details."
"Rebecca instinctively gets what needs to be achieved and takes an analytical approach which delivers impressive results."
"We've never had a Rebecca before."
"Studious, thoughtful and supportive. If you need a sensible, hard-working and insightful person to put an uptick on your business graph, look no further."
People price you on the description of the work, and the description was always the cheap part. AI happens to be brilliant at the description.
10 September 2026Taking two thousand off a quote can be a strategy or a mistake, and both produce the same invoice. The difference is what you could see at the moment you did it.
25 August 2026I wanted a field for the labour cost, another for the machine cost, another for mark-up. They didn't price like that. They looked at a job and knew.